Brenda T
ERIE, IL | 2024 Chevrolet BlazerNovember 10, 2025
We purchased the Blazer September 27, 2025. The oil life of the vehicle was 16% at that time. On October 4, 2025, we took the Blazer back to Kunes Morrison for paint protection and remote starter installation and the oil change. Kunes called on October 5 and said the Blazer was ready. I asked if the oil was changed. He checked and said no and that they'd do it now. Then he called later and said it was finished. He drove the Blazer to our home. Last week the Change Oil Soon display came on. I checked with our salesman and told him our issue and asked him to confirm the oil was changed October 5. He checked and said NO, IT WAS NOT CHANGED as promised. So all that time we thought we were good to go and were driving the Blazer with the oil dangerously low. So, to sum it up, I called the dealership and spoke to them of my displeasure and they picked up our Blazer the following day and got it done. But I feel I was lied to. I'm very disappointed with our salesperson.
Response from Kunes Chevrolet of Morrison
November 11, 2025Brenda, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (815) 201-0423. We look forward to hearing from you.
Brian S
STERLING, IL | 2010 Chevrolet AvalancheSeptember 15, 2025
I want to preface my experience by saying that everyone I encountered at Kunes Morrison was friendly and professional. Long story short, they had my truck in and out of service for about a month, and couldn't figure out what was wrong. My Chevy Avalanche (2010) seemed to have a computer/electrical issue. Whenever it was run and would get hot, then shut off.. it was a flip of a coin whether it would start again. And when it did start, the gauges would flop around or flatline, as if it lost connection to the computer. I first checked the fuse for the ECM, and made sure the terminal connections on the battery were good. I also replaced the starter, alternator and battery. When those failed to fix it, I searched the internet and read online that it was probably a PCM/ECM problem. I knew I couldn't do this myself, so I took it into Kunes Chevy, hoping they would have techs on staff familiar with Chevy problems. They swapped out the PCM/ECM (at the tune of around $1200) and when I got it back, it did seem to run okay for a while (a few weeks to a month). But then it happened again. I took it back in (but by this point it was running okay), yet nothing was discovered. It sat in the shop for a few weeks and nothing got fixed, so I took it back again, as I felt they weren't getting anywhere because it hadn't failed when I took it in, so I waited until it did it again (where the lack of power, aka "limp mode"), happened, and the gauges again go sporadic (in addition to other error codes being shown). I drove it this way (where it feels like you have no power, or are pulling a super heavy trailer) straight to the dealer, so the master tech that had looked at it before could experience it first hand. He connected his computer to it while it was like this, and said he would continue to troubleshoot it. After another 2 weeks, nothing had been discovered. Out of frustration that they couldn't figure it out, and obviously were getting other cars in and out during this time, I decided again to take it back. Not sure if the tech didn't know what he was looking for or what, but it seemed like they were guessing when I would ask for updates. The only reason I'm giving a 2 instead of a 1 is because, again, everyone was very courteous and professional (except for the inability to actually get the job done). Needless to say, I won't be bringing my truck back to Kunes in Morrison... at least not for anything more complicated than an oil change.
Response from Kunes Chevrolet of Morrison
September 16, 2025Brian, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (815) 201-0423 at your earliest convenience to discuss how we can turn this experience into a positive one.